Finding the Real Problem

Posted by on May 18, 2015 in Operations Analysis | Comments Off on Finding the Real Problem

Sometimes, the problem identification process becomes the problem. The IT group could not find the source of a recurring production system response time delay. Every time they “tested the system,” response time was fine. Their internal clients knew different.

read more

Build Or Buy?

Posted by on May 4, 2015 in Information Technology | Comments Off on Build Or Buy?

We often think that we know enough to tackle new technology with existing resources. When that isn’t the case, it can create significant challenges, waste money and time, and create enormous friction.

read more